1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • Return Period: You must request a refund within 30 days of receiving your product.
  • Condition: The product must be unused, in its original packaging, and in the same condition that you received it. Please ensure that all original tags, labels, and accessories are included.
  • Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

Certain products are non-refundable. These include:

  • Items that have been used or installed (e.g., bathroom fittings, kitchen tools, etc.).
  • Products that have been damaged due to misuse or improper handling.
  • Custom or personalized products that were made to order.

3. Refund Process

If your return is approved, we will issue a refund to the original method of payment. Refunds typically take 5-7 business days to process after the return is received. The amount refunded will be the full purchase price, excluding any shipping costs (unless the item was defective or we made an error in shipping).

4. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at [insert email] or call us at [insert phone number].
  2. Provide Details: Include your order number, a description of the item, and the reason for your return.
  3. Return the Product: Once we confirm your return, you will be provided with return instructions and the address to send the item back to.

5. Exchanges

If you’d like to exchange your product for a different size, color, or item, you may follow the same return process and place a new order. The exchange is subject to product availability.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, including shipping costs. Please provide pictures of the damaged item and packaging to help us resolve the issue quickly.

7. Shipping Costs

Please note that shipping fees are non-refundable unless the item is damaged, defective, or the wrong product was shipped.

8. Changes to the Refund Policy

Hallenberg reserves the right to modify or update this refund policy at any time. Any changes will be reflected on this page, and we recommend reviewing it periodically.

9. Contact Information

If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact us:

Hallenberg Customer Support
Email: support@hallenberg.com
Phone: +91 99999 99999